Senior Manager - Cell Culture Field Application Team
41 Blood St
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This role is responsible for developing and executing a technical engagement strategy that is globally and cross functionally aligned to support the Cell Culture and Cell Therapy Businesses. We are looking for a leader who can bring a balance of strategic direction, daily management, team development to help us deliver and maximize on our KPIs (Key Performance Indicators). This person will lead the Americas Cell Culture Field Application Scientist and technical engagements teams, and provide guidance based on past technical experience and in depth knowledge of the BioProduction cell culture product and service offerings. This leader plays a critical role in identifying and prioritizing their teams activities to ensure effective support of customers, Sales Account Managers, Core Account Managers, Business Development Managers, and R&D Scientists necessary to meet the business goals. To be successful, this leader must maintain awareness of customers evolving technical challenges and material requirements, and be able to effectively capture and communicate these to the Product Management and R&D teams.
It is imperative that the FAS Leader has an established technical credibility and a perceived contribution to clients and their end goals. Experience and track record highly influence the success of the FAS Leader. Clients select Thermo Fisher based on the technology offering, company reputation and most importantly the expertise of the people. Because of historical relationship building at selected Core Accounts, it is important that this person will maintain customer contacts to keep relationships growing.
The ability to effectively influence and guide internal and technical field team (FAS team) is required. The ability to effectively manage shifting priorities and work at a rapid pace is also required. Proven relationship building skills required. Excellent communication skills, including writing, articulating, listening, and questioning skills are required. The ability to verbally communicate technical strategies and then translate those strategies into an accurate concise written document is critical for success.
Manage and prioritize Technical Engagements in the fieldDevelop and track metrics for technical customer engagementsOversee generation of Customer Facing Applications DataPartner with R&D to design and analyze experiments for the creation of new applications data supporting existing as well as new productsManage outsourcing of experiments for the generation of new applications dataPartner with Product Managers and Marketing to convert applications data into customer facing material communicating the appropriate marketing messageSupport FASs and Sr FASs in customer engagement activities, as appropriate
Develop and track metrics for technical customer engagements
Oversee generation of Customer Facing Applications Data
Partner with R&D to design and analyze experiments for the creation of new applications data supporting existing as well as new products
Manage outsourcing of experiments for the generation of new applications data
Partner with Product Managers and Marketing to convert applications data into customer facing material communicating the appropriate marketing message
Support FASs and Sr FASs in customer engagement activities, as appropriate
Support the Continuous improvement of Cell Culture Products and Service OfferingsCompile and analyze VOC from all FASs and Sr FASs to identify unmet customer needsPartner with Marketing and Product Managers to understand the current competitive landscape and future potential for products and servicesWork with R&D to identify gaps in capabilities or capacity to address unmet customer needsPrioritize new equipment and capability development based on competitive landscape and VOC working with R&D, Product Management, and Business DevelopmentMaintain a current understanding of industry trends and progress by attending scientific conferences and trade show and reviewing current literature and communicate to findings to senior leaders
Compile and analyze VOC from all FASs and Sr FASs to identify unmet customer needs
Partner with Marketing and Product Managers to understand the current competitive landscape and future potential for products and services
Work with R&D to identify gaps in capabilities or capacity to address unmet customer needs
Prioritize new equipment and capability development based on competitive landscape and VOC working with R&D, Product Management, and Business Development
Maintain a current understanding of industry trends and progress by attending scientific conferences and trade show and reviewing current literature and communicate to findings to senior leaders
Support Local and Global Sales ProcessSupport BAMs and CAMs in growing the cell culture business by addressing the technical needs of our customers.Develop and maintain strong technical relationships with customers at local Targeted Accounts and global Core AccountsLeverage the support of local FAS and Sr FAS while maintaining a global view of Core Account customersBuild coordinated planning process with Gibco Services Business Development Managers
Support BAMs and CAMs in growing the cell culture business by addressing the technical needs of our customers.
Develop and maintain strong technical relationships with customers at local Targeted Accounts and global Core Accounts
Leverage the support of local FAS and Sr FAS while maintaining a global view of Core Account customers
Build coordinated planning process with Gibco Services Business Development Managers
Demonstrated knowledge of the biopharmaceutical cell culture process, business and customer base
Demonstrated scientific acumen with strong technical and analytical skills
Self-starter with the ability to create and execute plans with minimal supervision. Strong management, project management and planning skills, comfortable making decisions in ambiguous situations and embracing change
Ability to articulate and evaluate multiple complex ideas and align others around a recommended course of action; strong communicator to share vision and plans with others
Ability to work in matrix organizational structure and influence without authority
Outcome orientation and a strong desire to plan to measure the success of initiatives
Global mindset. Ability to work with teams across the global and cultural difference
Bachelors or Masters degree in Biology, Chemistry, Biochemistry, Engineering or related discipline
People management and team leadership experience is required, remote management experience is an advantage
Minimum 10 years of industry technical experience in therapeutic cell culture and process development in a cGMP environment
Experience in interacting with external clients and ability to present technical content to small and large group of audience
PhD is desirable
M.B.A is highly preferred
Continuous improvement certification, such as PPI or Six Sigma is an advantage.
Travel and Location:
Travel up to 50% of the time including international travel as required.
This position will be located in the United States, with a home based office and access to convenient air travel.
The BioProduction Cell Culture center of excellence is located in Grand Island, NY and with the addition of Advanced Biomaterials is supported by our Maryland site. This position will be expected to travel to GI approximately monthly.